Refund policy

Refund Policy

At Paper Boat Alfajores, our products are handmade to order in small batches. We want you to be happy with your order, and we will do our best to resolve any genuine issue.

Cancellations

You may request to cancel your order before we begin preparing it.

Please contact us as soon as possible at paperboatalfajores@gmail.com or through Instagram @paperboatalfajores.

Once an order has entered preparation or production, we may not be able to cancel it or provide a refund.

If we approve a cancellation, the refund will be processed to the original payment method.

Damaged, Incorrect or Faulty Orders

If your order arrives damaged, is incorrect, or there is another genuine problem with the products you received, please contact us as soon as possible after receiving or collecting your order.

Please provide your order number and photographs where appropriate so we can assess the issue.

Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

Change of Mind

Because our alfajores are handmade food products prepared specifically for orders, we generally do not accept returns or refunds for change of mind once an order has been prepared.

Delivery and Pickup Issues

Customers are responsible for providing accurate delivery and contact information.

If a delivery cannot be completed because incorrect information was provided or the customer is unavailable to receive the order, please contact us so we can discuss the available options.

Australian Consumer Law

Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable Australian Consumer Law.